Last updated: June 2026
Information We Collect
LineSmart may collect account information, contact details, customer profile information, merchant profile information, booking and queue records, branch information, staff information, payment-related references, support messages, device and usage data, and consent or privacy request records.
Customer Data
Customer data may include name, email, phone number, booking history, queue history, favorite merchants, appointment preferences, and related communications.
Merchant Data
Merchant data may include business name, branch details, service offerings, staff profiles, schedules, queue settings, subscription information, payment references, and operational analytics.
How We Use Information
- Create and manage accounts.
- Process bookings, queues, reservations, and merchant services.
- Send confirmations, reminders, service updates, and support messages.
- Improve platform reliability, security, and user experience.
- Comply with legal, security, and operational requirements.
Data Sharing
LineSmart shares information only as necessary to operate the platform, support merchants and customers, process payments, provide integrations, comply with law, or protect users and the platform.
Data Retention
Data is retained while accounts are active and as needed for operational, legal, security, reporting, and compliance purposes. See the Data Retention Policy for more details.
User Rights
Users may request access, correction, export, or deletion of their personal information subject to identity verification and applicable legal or operational limitations.
Privacy Requests
Privacy requests may be submitted to privacy@linesmart.ph. LineSmart will review requests and respond according to applicable privacy requirements.
Contact
Privacy questions: hello@booqph.com
Support: support@booqph.com